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Arris Surfboard S33 vs Netgear Nighthawk CM2000: Overview of expert opinions

The Arris Surfboard S33 modem is better for users who want a modem that is compatible with most cable internet providers in the U. S. without any specific ISP compatibility limitations. It is also better for users who require high upload speeds and a higher number of Ethernet ports.

The modem is known for its reliability and stability, especially for cable internet plans with speeds of 500Mbps or faster. It is also easy to set up, making it ideal for users who are new to setting up their own home network or who may not be tech-savvy.

The Netgear Nighthawk CM2000 modem is better for users who have major cable internet providers such as Cox, Spectrum, and Xfinity. It is also better for users who want future-proof technology and cost-saving features. The modem is engineered with future-proof technology, making it a great choice for users who want to upgrade to a high-speed internet plan in the future.

It can also save users up to $168 per year in equipment rental fees. The modem is ideal for users who require a reliable and consistent internet connection, such as gamers or those who work from home. It is also user-friendly, with easy access to the web interface and a wider range of customer support options.

Overall, users should consider their specific needs and preferences, such as the number of devices they need to connect, their current and future internet plans, and their budget when choosing between the two modems.

Table of contents (click on an item)

Compatibility
The Arris Surfboard S33 is compatible with most cable internet providers in the U.S., while the Netgear Nighthawk CM2000 is better for users with major cable internet providers but not compatible with DSL providers or bundled voice services.
Click to jump to the Compatibility comparison
Speed
The Arris Surfboard S33 is better for high upload speeds, while the Netgear Nighthawk CM2000 is better for reliable and consistent performance, making the choice between the two dependent on individual needs and preferences.
Click to jump to the Speed comparison
Features
The Arris Surfboard S33 modem is better for users who require a higher number of Ethernet ports and wider compatibility with different internet service providers, while the Netgear Nighthawk CM2000 modem is better for users who want future-proof technology and cost-saving features.
Click to jump to the Features comparison
Reliability
Both the Arris Surfboard S33 and Netgear Nighthawk CM2000 are reliable and high-performance cable modems, but the choice between them may come down to personal preference and specific needs.
Click to jump to the Reliability comparison
Ease of setup
The Arris Surfboard S33 modem is better for users who want a straightforward setup process, while the Netgear Nighthawk CM2000 modem is better for users who want a user-friendly interface and easy access to the web interface.
Click to jump to the Ease of setup comparison
Customer support
The Netgear Nighthawk CM2000 offers a wider range of customer support options, while the Arris Surfboard S33 provides access to its resources through multiple devices.
Click to jump to the Customer support comparison

Compatibility

The Arris Surfboard S33 is better for users who want a modem that is compatible with most cable internet providers in the U. S. without any specific ISP compatibility limitations. However, it may not support the use of the second port with all ISPs, so users who plan on using the second port for a separate device should check with their ISP to ensure compatibility before purchasing the modem.

The Netgear Nighthawk CM2000 is better for users who have major cable internet providers such as Cox, Spectrum, and Xfinity, but it is not compatible with DSL providers, Verizon, AT&T, CenturyLink, DirecTV, DISH, or any bundled voice service. Users who have one of these ISPs will need to look for a different modem that is compatible with their service.

It is important to check with the specific ISP before purchasing the modem to ensure compatibility.

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Speed

The Arris Surfboard S33 is better for users who require high upload speeds, as it supports a maximum upload speed of up to 940 Mbps, which is significantly higher than the 30 Mbps supported by the Netgear Nighthawk CM2000. This makes it a good choice for those who frequently upload large files or stream content.

Additionally, the Arris Surfboard S33 has a higher maximum download speed capability compared to the Netgear Nighthawk CM2000, with a maximum download speed of 3. 5 Gbps compared to the CM2000's 2. 5 Gbps. However, the actual maximum download speed that can be achieved will depend on the internet service provider and the internet plan subscribed to.

The Netgear Nighthawk CM2000, on the other hand, has a powerful 1. 5GHz dual-core Broadcom BCM3390 processor that supports multi-gigabit speeds and ensures consistent performance. This makes it a good choice for users who require a reliable and consistent internet connection, such as gamers or those who work from home.

Additionally, the Netgear Nighthawk CM2000 has advanced features and technologies, such as DOCSIS 3. 1 technology and 32x8 channel bonding, that contribute to its high-speed performance.

Overall, both modems have their strengths and weaknesses, and the choice between the two will depend on individual needs and preferences. It is important to consider factors such as maximum download and upload speeds, compatibility with the internet service provider, number of Ethernet ports, and overall reliability before making a decision on which modem to purchase.

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Features

The Arris Surfboard S33 modem is better for users who require a higher number of Ethernet ports and wider compatibility with different internet service providers. It has an extra 1 Gbps Ethernet port, which can be useful for connecting multiple wired devices, and it is compatible with a wider range of internet service providers compared to the Netgear Nighthawk CM2000.

Additionally, the Arris Surfboard S33 does not have any limitations in terms of compatibility with different providers.

On the other hand, the Netgear Nighthawk CM2000 modem is better for users who want future-proof technology and cost-saving features. It is engineered with future-proof technology, making it a great choice for users who want to upgrade to a high-speed internet plan in the future. Additionally, it can save users up to $168 per year in equipment rental fees, which is not a feature offered by the Arris Surfboard S33.

However, it is not compatible with Verizon, AT&T, CenturyLink, DSL providers, DirecTV, DISH, or any bundled voice service.

Overall, users should consider their specific needs and preferences, such as the number of devices they need to connect, their current and future internet plans, and their budget when choosing between the two modems.

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Reliability

According to expert reviews, both the Arris Surfboard S33 and Netgear Nighthawk CM2000 are reliable and high-performance cable modems that are expected to last for several years with proper care and maintenance. However, there are some differences in terms of reliability concerns and specific use cases where each product is better.

The Arris Surfboard S33 is known for its reliability and stability, especially for cable internet plans with speeds of 500Mbps or faster. It also supports the latest technologies and has fast and reliable performance, making it a great choice for those who need a reliable and fast connection for streaming, gaming, or other high-bandwidth activities.

However, there have been some reports of potential overheating issues with this modem.

On the other hand, the Netgear Nighthawk CM2000 has no common reliability concerns or complaints and performed very well in maintaining a stable and consistent connection during tests. It also has a good track record when paired with Comcast Xfinity's Gigabit plan, making it a great choice for those who need a reliable and fast connection for work or other activities that require a stable and consistent connection.

Overall, both modems seem to be reliable and stable in terms of maintaining a consistent connection. The choice between these two modems may come down to personal preference and specific needs, such as compatibility with your internet service provider or desired features like the ability to handle high-speed internet or support for multiple devices.

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Ease of setup

The Arris Surfboard S33 modem is better for users who want a straightforward and easy setup process. Its mobile app provides step-by-step guidance, making it easy for users to set up the modem without any technical knowledge. Additionally, the modem has a web user interface and a dedicated customer support team to assist with any issues that may arise during setup.

This modem is ideal for users who are new to setting up their own home network or who may not be tech-savvy.

The Netgear Nighthawk CM2000 modem is better for users who want a user-friendly interface and easy access to the web interface. Its default admin password is printed on a label on its underside, making it even easier to access the interface. Additionally, the modem comes with a quick start guide and a user manual that provides more detailed instructions for users who need further assistance.

This modem is ideal for users who want a modem with a user-friendly interface and who may need to quickly access the web interface.

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Customer support

Based on the expert reviews, both the Arris Surfboard S33 and Netgear Nighthawk CM2000 offer similar options in terms of availability of user manuals and troubleshooting guides. However, the Netgear Nighthawk CM2000 offers a wider range of customer support options, including a knowledge base, community forums, and live chat support.

This makes it a better option for users who may encounter technical issues or need help with setup and installation.

On the other hand, the Arris Surfboard S33 provides access to its user manual and troubleshooting guides on its website, as well as through its web user interface and mobile app. This makes it a better option for users who prefer to access information from a variety of devices, whether they are at home or on the go.

Overall, both products offer ample resources for users to access user manuals and troubleshooting guides. The choice between the two ultimately depends on the specific needs and preferences of the user.

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Experts recommend Arris Surfboard S33 more than Netgear Nighthawk CM2000

As of 4 Sep 2024, experts prefer Arris Surfboard S33 over Netgear Nighthawk CM2000, but both Modems have solid expert endorsements.

As per this month's meta ranking, Arris Surfboard S33 received 6 recommendations: from PC Guide (1 Feb 2024), Lifewire (30 Jul 2024) Wirecutter (26 Aug 2024) and 3 others. By contrast, Netgear Nighthawk CM2000 received only 4 recommendations from PC Guide (1 Feb 2024), Networks Hardware (2 Jul 2022) HighSpeedInternet (15 Jul 2024) and 1 other.

Rank Change Price Modem
PC Guide
Lifewire
Wirecutter
Tom's Guide
Networks Hardware
BestReviews
HighSpeedInternet
homeowner.com
Popular Mechanics
The Strategist
1
- $199
Arris Surfboard S33
The Arris Surfboard S33 is a high-speed cable modem with combined download speeds up to 3.5 Gbps, 32 downstream x 8 upstream DOCSIS 3.0 bonded channels, and two Ethernet ports, making it ideal for users who require fast and reliable internet connectivity for gaming, streaming, and other data-intensive activities.
4
1
1
1
-
-
-
2
2
-
2
- $195
Netgear Nighthawk CM2000
The Netgear Nighthawk CM2000 is a high-speed cable modem that is compatible with all major cable internet providers, featuring DOCSIS 3.1 technology, 32x8 channel bonding, a powerful 1.5GHz dual-core Broadcom BCM3390 processor, and a 2.5 Gbps ethernet port, making it ideal for online gaming, streaming, and other high-bandwidth activities.
1
-
-
-
2
-
3
-
6
-

Curious to see this month's entire Modems ranking? It's here

About our ranking methodology

Endorsement summary:

  • On 1 Feb 2024 PC Guide ranked Netgear Nighthawk CM2000 as #1 and Arris Surfboard S33 as #4
    Rank Modem Comment
    #1 out of 5 Netgear Nighthawk CM2000
    Best Cable Modem
    ... ... ...
    #4 out of 5 Arris Surfboard S33
    ... ... ...
  • On 20 Oct 2023 Popular Mechanics ranked Arris Surfboard S33 as #2 and Netgear Nighthawk CM2000 as #6
    Rank Modem Comment
    ... ... ...
    #2 out of 8 Arris Surfboard S33
    Best for Esports
    ... ... ...
    #6 out of 8 Netgear Nighthawk CM2000
    Best Premium
    ... ... ...
  • On 30 Jul 2024 Lifewire ranked Arris Surfboard S33 as #1
    Rank Modem Comment
    #1 out of 3 Arris Surfboard S33
    All Around Best
    ... ... ...
  • On 26 Aug 2024 Wirecutter ranked Arris Surfboard S33 as #1
    Rank Modem Comment
    #1 out of 1 Arris Surfboard S33
    A future-proofed modem
  • On 25 Jul 2024 Tom's Guide ranked Arris Surfboard S33 as #1
    Rank Modem Comment
    #1 out of 5 Arris Surfboard S33
    Best cable modem for gigabit and multi-gig internet
    ... ... ...
  • On 31 Jul 2024 homeowner.com ranked Arris Surfboard S33 as #2
    Rank Modem Comment
    ... ... ...
    #2 out of 8 Arris Surfboard S33
    Best Runner-Up
    ... ... ...
  • On 2 Jul 2022 Networks Hardware ranked Netgear Nighthawk CM2000 as #2
    Rank Modem Comment
    ... ... ...
    #2 out of 9 Netgear Nighthawk CM2000
    Best Performer
    ... ... ...
  • On 15 Jul 2024 HighSpeedInternet ranked Netgear Nighthawk CM2000 as #3
    Rank Modem Comment
    ... ... ...
    #3 out of 5 Netgear Nighthawk CM2000
    Best for gaming
    ... ... ...

After counting and adding up the 58 expert endorsements of the September rankings, Arris Surfboard S33 outranks Netgear Nighthawk CM2000. This is not to say that Netgear Nighthawk CM2000 is a bad option. Like Arris Surfboard S33, it is recommended by experts, but less.

MetaRanking Common points from expert reviews summarized.
As can be seen below, Arris Surfboard S33 outranks Netgear Nighthawk CM2000 by 1 position. This indicates that, as of 4 Sep 2024, Arris Surfboard S33 is more critically acclaimed than Netgear Nighthawk CM2000.
Rank Change Price Modem
PC Guide
Lifewire
Wirecutter
Tom's Guide
Networks Hardware
BestReviews
HighSpeedInternet
homeowner.com
Popular Mechanics
The Strategist
1
- $199
Arris Surfboard S33
The Arris Surfboard S33 is a high-speed cable modem with combined download speeds up to 3.5 Gbps, 32 downstream x 8 upstream DOCSIS 3.0 bonded channels, and two Ethernet ports, making it ideal for users who require fast and reliable internet connectivity for gaming, streaming, and other data-intensive activities.
4
1
1
1
-
-
-
2
2
-
2
- $195
Netgear Nighthawk CM2000
The Netgear Nighthawk CM2000 is a high-speed cable modem that is compatible with all major cable internet providers, featuring DOCSIS 3.1 technology, 32x8 channel bonding, a powerful 1.5GHz dual-core Broadcom BCM3390 processor, and a 2.5 Gbps ethernet port, making it ideal for online gaming, streaming, and other high-bandwidth activities.
1
-
-
-
2
-
3
-
6
-
3
- $47
Netgear CM500
The Netgear CM500 modem offers high-speed internet access, easy setup and management, parental controls, and compatibility with major cable internet service providers, but its reliability has received mixed reviews and users should consider purchasing an extended warranty.
5
3
-
3
3
-
-
-
-
6
4
- $163
Arris SURFboard SB8200
The Arris SURFboard SB8200 is a high-performance cable modem that delivers fast and stable internet speeds of up to 2 Gbps, making it ideal for activities such as online gaming, streaming 4K video, or downloading large files, but requires a separate wireless router for Wi-Fi capability.
-
-
-
-
5
3
2
7
-
9
Show all rows
Expert Reviews There are people on the Internet whose job is to review products. Below are their opinions.

Expert reviews [4]

87
Total expert reviews: 4
  • with a score: 3
  • without a score: 1
Highest score by gameandtechfocus.com
93
Average score based on 4 reviews
87
Lowest score by dongknows.com
82

Score distribution:

80-100
60-80
40-60
20-40
0-20

Expert reviews [3]

82
Total expert reviews: 3
  • with a score: 3
  • without a score: 0
Highest score by Networks Hardware
88
Average score based on 3 reviews
82
Lowest score by approvedmodems.org
76

Score distribution:

80-100
60-80
40-60
20-40
0-20
From Seller:
  • Save Money: Own your modem and save. Reduce your cable bill up to $168 dollars per year in cable modem rental fees (Savings vary by cable service provider). Certified for use with most U.S. cable internet service providers. For a complete list see additional details below.
  • Read more
From Seller:
  • Compatible with major cable internet providers including Xfinity, Spectrum, Cox and more. NOT compatible with Verizon, AT andT, CenturyLink, DSL providers, DirecTV, DISH and any bundled voice service
  • Best for cable provider plans up to 2.5Gbps
  • Read more

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