Sonos One Gen 2
Customers like the great sound quality and convenient integration with Amazon Alexa, but dislike occasional glitches and difficulty troubleshooting issues.
The product receives amazing review on average (consumer score 9.3). This is slightly above the median bluetooth speaker score of 9.1.
Customer Review Breakdown
Our AI-based engine goes thousands of reviews around the web and summarizes common consumer sentiments
🤩 The good:
Overall customers prefer the Sonos One Gen 2 due to its great sound quality and convenient integration with Amazon Alexa.
The speakers are easy to control with the Sonos app, which allows users to crossfade songs and create a whole-house sound system.
🤔 The maybe:
As for the downsides, some customers have reported glitches with the integration of Amazon Alexa software.
They may also experience occasional dropouts or unresponsiveness from the speakers. Troubleshooting and stabilizing issues can be difficult.
Customers have mixed feelings about the Sonos One Gen 2. Some love them for their excellent sound quality and convenience, while others hate them due to various technical issues they encountered after purchasing a bunch of these speakers.
Issues seem to stem from integration problems between Sonos and Amazon Alexa software; when they do work, they are amazing but require more stability.
Most repeated sentiments:
Putting numbers into perspective...
Best Alternatives
3 best portable bluetooth speakers in the same price range as Sonos One Gen 2
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| Sonos Roam | Marshall Stockwell II | Tribit Stormbox Blast |
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Very high levels of customer satisfaction.
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9.1
Great
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#27
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Tribit Stormbox Blast rank #27 out of 226.
Very high levels of customer satisfaction.
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10.0
Amazing
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| Stream over WiFi, Bluetooth and AirPlay2, waterproof and durable design, Trueplay tuning for clear sound, up to 10 hours of play time, multi-room audio with other Sonos speakers. | 20+ hours of portable playtime, True Stereophonic multi-directional sound, Bluetooth 5.0, IPX4 water-resistant rating, analogue control knobs for bass/treble/volume, | A powerful 90W portable speaker with XBass, IPX7 waterproof, LED light show, Bluetooth 5.3 & Custom EQ, 30H playtime & powerbank charge out. |
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| More product details | More product details | More product details |
Summary by topic
Diving into common points that customers pointed out most frequently
Sound quality
Mixed
The sound quality of the Sonos One Gen 2 is reported to be excellent and great value for its price. Reviewers have praised the speakers for their ability to crossfade songs seamlessly, giving the impression of having a DJ in the house. However, some reviewers have reported issues with stability and integration with Amazon Alexa software causing occasional glitches or dropouts in sound.
Alexa integration issues
Negative
Several reviewers have reported issues with the integration between Sonos and Amazon Alexa, causing frustration and inconvenience. The speakers sometimes become unresponsive or stop working altogether, resulting in the need to restart them or wait for hours until they begin working again. Some users have also experienced problems with commands not being recognized by Alexa or the Sonos app, requiring them to unplug speakers around their house to fix the issue. These problems seem more prevalent when using Alexa as opposed to Google Assistant, and may be more likely to occur when using multiple speakers on a network. While some reviewers have had positive experiences with this product, others caution that these issues may prevent it from being a reliable whole-house sound system solution.
Stability/Reliability issues
Negative
Many reviewers have reported stability and reliability issues with the Sonos One Gen 2, particularly when it comes to integration with Amazon Alexa. Problems include speakers becoming unresponsive, dropping out of the Sonos software, and ignoring commands. Some reviewers have had to go through extensive troubleshooting steps with customer support without any resolution. While some users have not experienced these issues, others feel that they are significant enough to impact their overall satisfaction with the product.
Value for money
Mixed
Reviewers generally agree that the Sonos One Gen 2 provides great value for its price, with excellent sound quality and added features like Alexa integration. However, some reviewers have experienced issues with stability and integration with Amazon Alexa software that detract from the overall value of the product.
Expert Reviews
There are people on the Internet whose job is to review products. Below are their opinions.
ReviewFinder database has 16 expert reviews of Sonos One Gen 2.
Expert reviews [16]
- with a score: 12
- without a score: 4
| Highest score by What Hi-Fi |
100
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| Average score based on 16 reviews |
90
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| Lowest score by The Verge |
80
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Score distribution:
| 80-100 | |
| 60-80 | |
| 40-60 | |
| 20-40 | |
| 0-20 |
Product Info
Summary of key features and use cases of Sonos One Gen 2
Pairing two Sonos Ones together in the same room allows for stereo separation and more detailed sound. You can also use a pair as rear home theater surrounds with Playbar, Playbase or Beam. Additionally, this smart speaker is compatible with laptops, personal computers, tablets and smartphones. Connectivity technology for the Sonos One Gen 2 is Bluetooth which makes it easy to connect to other devices wirelessly. Moreover it has volume-control feature which means you don't have to walk up to the speaker every time you want to adjust it. 
While there are many positives about this product there are some things that could be improved upon such as occasional dropouts or unresponsiveness when using certain features like Alexa integration which may require troubleshooting if issues arise but this is a small issue compared to the overall value this device provides. Another potential downside of the Sonos One Gen 2 is that it may be difficult to troubleshoot and stabilize when issues occur. However, with proper care and attention, most issues can be resolved quickly. 
In summary, The Sonos One Gen 2 Bluetooth speaker delivers rich sound quality in a compact design that makes it ideal for use in any room of your home. Its compatibility with Amazon Alexa means that you can control your music selection hands-free while enjoying clear audio quality throughout your home. While there are some minor drawbacks like occasional dropouts or unresponsiveness these are easily fixable if encountered making this product an excellent investment for anyone looking for high-quality audio at an affordable price point. 
Question / Answer
Basic Q&A of the features of Sonos One Gen 2
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Q: What is the main feature of the Sonos One?A: The main feature of the Sonos One is its built-in voice control with Amazon Alexa.
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Q: Can the Sonos One be used in a bathroom?A: Yes, the Sonos One is humidity resistant and can be used in a bathroom.
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Q: Is the Sonos One compatible with Apple AirPlay2?A: Yes, the Sonos One is compatible with Apple AirPlay2.
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Q: Can the Sonos One be paired with another Sonos One for stereo sound?A: Yes, two Sonos Ones can be paired together in the same room for stereo separation and more detailed sound.
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Q: What devices are compatible with the Sonos One?A: The Sonos One is compatible with laptops, personal computers, tablets, and smartphones.
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Q: What is the recommended use for the Sonos One?A: The recommended use for the Sonos One is for music.
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Q: What is the mounting type for the Sonos One?A: The mounting type for the Sonos One is shelf mount or tabletop.
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Q: Does the Sonos One have a special feature?A: Yes, the Sonos One has a volume-control special feature.
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Q: What is the speaker type for the Sonos One?A: The speaker type for the Sonos One is bookshelf.
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Q: What type of batteries does the Sonos One require?A: The Sonos One requires 1 Lithium Polymer batteries.
Position in ranking
We maintain a monthly ranking that sums up expert recommendations for all portable bluetooth speakers.
| Rank | Change | Price | Bluetooth Speaker |
TechRadar
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Rtings.com
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PCMag
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SoundGuys
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WIRED
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Popular Mechanics
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Digital Trends
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What Hi-Fi
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TechHive
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Tom's Guide
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1
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- | $399 |
Sonos Move
Weatherproof, voice-controlled, deep bass, wide soundscape, automatic Trueplay tuning, WiFi and Bluetooth streaming, portable & drop-resistant.
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9
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2
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4
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11
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2
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- | $238 |
Sonos Roam
Stream over WiFi, Bluetooth and AirPlay2, waterproof and durable design, Trueplay tuning for clear sound, up to 10 hours of play time, multi-room audio with other Sonos speakers.
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11
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6
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5
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+1 | $130 |
JBL Flip 6
IP67 waterproof, 12 hours of playtime, eco-friendly packaging, two-way speaker system for powerful sound and deep bass, PartyBoost for stereo sound or multiple speaker pairing.
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3
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3
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5
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1
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7
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4
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-1 | $180 |
JBL Charge 5
Powerful sound, up to 20 hours of playtime, IP67 waterproof/dustproof rating, PartyBoost feature for connecting multiple speakers in stereo or link them together, built-in powerbank for charging devices.
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7
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1
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7
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9
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| Weatherproof, voice-controlled, deep bass, wide soundscape, automatic Trueplay tuning, WiFi and Bluetooth streaming, portable & drop-resistant. | Stream over WiFi, Bluetooth and AirPlay2, waterproof and durable design, Trueplay tuning for clear sound, up to 10 hours of play time, multi-room audio with other Sonos speakers. | IP67 waterproof, 12 hours of playtime, eco-friendly packaging, two-way speaker system for powerful sound and deep bass, PartyBoost for stereo sound or multiple speaker pairing. | Powerful sound, up to 20 hours of playtime, IP67 waterproof/dustproof rating, PartyBoost feature for connecting multiple speakers in stereo or link them together, built-in powerbank for charging devices. |
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| More product details | More product details | More product details | More product details |