ReviewFinder Modems

Netgear CM500

TLDR: The Netgear CM500 modem offers high-speed internet access, easy setup and management, parental controls, and compatibility with major cable internet service providers, but its reliability has received mixed reviews and users should consider purchasing an extended warranty.
Ranking:  
#5 in Modems
Consumer sentiment:
In comparison:
Netgear CM500 rank #29 out of 97.
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7.8
Good

The product receives good reviews on average (consumer score 7.8). This is slightly above the median modem score of 7.4.

About consumer score

Price:
The lowest price we found for Netgear CM500 is $57.99, available here. This is below the median modem price of $99.99.
  • Lowest price: $14.99
  • Median price: $99.99
  • Highest price: $429.99
  • Netgear CM500 price: $57.99
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ReviewFinder: reviews, prices and alternatives summarized by a powerful AI engine.

Expert consensus

The Netgear CM500 modem offers high-speed internet access, easy setup and management, parental controls, and compatibility with major cable internet service providers, but its reliability has received mixed reviews and users should consider purchasing an extended warranty.

The Netgear CM500 modem is a highly compatible and reliable device that offers high-speed internet access of up to 680Mbps download and upload speeds. It is ideal for users who require fast and stable internet for activities such as streaming, online gaming, and downloading large files.

The modem is easy to set up and manage through a user-friendly interface, and it offers parental controls through the Netgear genie app. However, the reliability of the device has received mixed reviews, and users should consider purchasing an extended warranty. Overall, the Netgear CM500 is a cost-effective option that eliminates the need for monthly rental fees and is compatible with major cable internet service providers in the US.

Compatibility

The Netgear CM500 modem is highly compatible with most cable internet service providers in the US, making it an ideal choice for users who want a reliable and compatible device for their cable internet service.

The Netgear CM500 modem is highly compatible with most cable internet service providers in the US, including Xfinity, Spectrum, Cox, Cablevision, and more. It is a recommended device in officially approved modem lists of several prominent ISPs, and all the compatible ISPs have the ideal internet package that works best for this modem.

The modem is CableLabs certified for US cable internet services, and there are no known compatibility issues between the Netgear CM500 and any specific ISP. This modem is ideal for users who want a reliable and compatible device for their cable internet service, without the need for additional configurations or steps.

Is the Netgear CM500 compatible with all major ISPs?

According to approvedmodems.org, the Netgear CM500 is compatible with most cable internet service providers in the US and is a recommended device in officially approved modem lists of several prominent ISPs. Plus, all the compatible ISPs have the ideal internet package that works best for this modem. The modem is also compatible with Xfinity, as per the same source. It is also CableLabs certified for US cable internet services and works with all major cable internet providers including Xfinity by Comcast, and other providers such as Spectrum, Cox, Cablevision, and more using a coaxial cable, according to BestConsultings. Therefore, it is safe to say that the Netgear CM500 is compatible with most major ISPs.
Based on 12 quotes from 5 sources [show quotes and sources]

Are there any ISPs that the Netgear CM500 modem is not compatible with?

According to approvedmodems.org, the Netgear CM500 modem is compatible with most cable internet service providers in the US. It is a recommended device in officially approved modem lists of several prominent ISPs and all the compatible ISPs have the ideal internet package that works best for this modem. However, it's always best to check with your ISP to confirm compatibility before purchasing.
Based on 11 quotes from 4 sources [show quotes and sources]

Are there any additional steps or configurations required to ensure compatibility with certain ISPs when using the Netgear CM500?

No, there are no additional steps or configurations required to ensure compatibility with certain ISPs when using the Netgear CM500. According to approvedmodems.org, the Netgear cable modem CM500 is compatible with most cable internet service providers in the US and is a recommended device in officially approved modem lists of several prominent ISPs. Plus, all the compatible ISPs have the ideal internet package that works best for this modem. Additionally, BestConsultings notes that the Netgear CM500 is CableLabs certified for US cable internet services and works with all major cable internet providers including Xfinity by Comcast, and other providers such as Spectrum, Cox, Cablevision, and more using a coaxial cable.
Based on 9 quotes from 3 sources [show quotes and sources]

Are there any known compatibility issues between Netgear CM500 and certain ISPs?

No, there are no known compatibility issues between Netgear CM500 and any specific ISP. In fact, Netgear CM500 is compatible with most cable internet service providers in the US, and it is a recommended device in officially approved modem lists of several prominent ISPs. All the compatible ISPs have the ideal internet package that works best for this modem. According to approvedmodems.org, it is compatible with Xfinity and can be paired with internet plans ranging from 300 to 500 Mbps.
Based on 5 quotes from 3 sources [show quotes and sources]

Speed

The Netgear CM500 is a high-speed cable modem with DOCSIS 3.0 technology, 16 download channels and 4 upload channels, and supports download speeds of up to 680Mbps and upload speeds of up to 132Mbps, making it a great choice for users who require fast and reliable internet access.

The Netgear CM500 is a high-speed cable modem that supports download speeds of up to 680Mbps and upload speeds of up to 132Mbps. It features DOCSIS 3.0 technology, which is 16x faster than DOCSIS 2.0 devices, and a Broadcom-based processor.

The modem also supports the newer IPv6 standard and has 16 download channels and 4 upload channels (16x4). This makes it a reliable and fast modem for users who require high-speed internet access for activities such as streaming, online gaming, and downloading large files.

However, it is important to note that most ISPs recommend this modem to be paired up with 300/400 Mbps plans. Overall, the Netgear CM500 is a great choice for users who want a fast and reliable modem for their high-speed internet needs.

What is the maximum download speed supported by Netgear CM500?

The Netgear CM500 is quoted to support speeds up to 680Mbps according to storagereview.com. However, according to approvedmodems.org, most ISP recommend this modem to be paired up with 300/400 Mbps plans.
Based on 13 quotes from 5 sources [show quotes and sources]

What is the maximum upload speed supported by Netgear CM500?

The Netgear CM500 is quoted to support speeds up to 680Mbps, which includes upload speeds of up to 132Mbps according to StorageReview.
Based on 14 quotes from 5 sources [show quotes and sources]

What additional features or technologies does the Netgear CM500 have that may affect its speed performance?

According to storagereview.com, the Netgear CM500 supports DOCSIS 3.0, which is 16x faster than DOCSIS 2.0 devices, and also has a Broadcom-based processor. Additionally, it supports the newer IPv6 standard and features 16 download channels and 4 upload channels (16x4). These features make the Netgear CM500 a fast and reliable modem, providing access to high-speed cable internet of up to 680 Mbps upload and download speed.
Based on 11 quotes from 5 sources [show quotes and sources]

Features

The Netgear CM500 is a standalone internet modem that supports DOCSIS 3.0, offers parental controls through the Netgear genie app, and is compatible with major ISPs, making it an ideal choice for users who want a high-speed cable modem with user-friendly features.

The Netgear CM500 is a standalone internet modem that does not have built-in Wi-Fi capabilities. It has only one Gigabit Ethernet port for connecting devices. The modem offers parental controls through the Netgear genie app, allowing users to filter content and limit access to the internet for specific devices.

The app also allows users to set up a schedule for when internet access is allowed. The Netgear CM500 stands out for its DOCSIS 3.0 support, Broadcom-based processor, and compatibility with major ISPs. It supports the IPv6 standard and provides access to high-speed cable internet of up to 680 Mbps upload and download speed.

The modem is a cost-effective option as it eliminates the monthly rental fee of renting/financing the provider’s modem. It is compatible with all major cable internet service providers in the US, including Xfinity by Comcast, Spectrum, Cox, Cablevision, and more.

Does the Netgear CM500 have built-in Wi-Fi?

No, the Netgear CM500 is a standalone internet modem and does not have any built-in Wi-Fi capabilities. According to BestConsultings, you would need to purchase a compatible router separately to use Wi-Fi with this modem.
Based on 2 quotes from 1 sources [show quotes and sources]

How many Ethernet ports does the Netgear CM500 have?

The Netgear CM500 cable modem has only one Gigabit Ethernet port that can be used to connect your computer or any other device to the modem.
Based on 2 quotes from 2 sources [show quotes and sources]

Does the Netgear CM500 modem offer parental controls, and if so, what are the features and ease of use?

Yes, the Netgear CM500 modem does offer parental controls. According to the manufacturer's website, the Netgear genie app allows you to set up parental controls to filter content and limit access to the internet for specific devices. The app also allows you to set up a schedule for when internet access is allowed. The ease of use would depend on the user's familiarity with the app and their ability to navigate the settings. However, many users have reported that the app is user-friendly and easy to use.
Based on 2 quotes from 2 sources [show quotes and sources]

What are the unique features of Netgear CM500 compared to other modems in the market?

Netgear CM500 is a high-speed cable modem that stands out for its DOCSIS 3.0 support, Broadcom-based processor, and compatibility with major ISPs. It also supports the IPv6 standard and provides access to high-speed cable internet of up to 680 Mbps upload and download speed. Compared to other modems in the market, the Netgear CM500's stand-out features are its compatibility with major ISPs, its high-speed internet access, and its support for the newer IPv6 standard. It is also known for being a cost-effective option as it eliminates the monthly rental fee of renting/financing the provider’s modem, which can amount to roughly $10 a month in some areas. Additionally, third-party modems offer customers various useful benefits, such as having much more control over its functionality, including firmware updates, connection, and security features.
Based on 14 quotes from 4 sources [show quotes and sources]

What internet service providers are compatible with the Netgear CM500 modem?

The Netgear CM500 modem is compatible with all major cable internet service providers in the US, including Xfinity by Comcast, Spectrum, Cox, Cablevision, and more. It is also a recommended device in officially approved modem lists of several prominent ISPs. According to approvedmodems.org, all compatible ISPs have the ideal internet package that works best for this modem.
Based on 10 quotes from 4 sources [show quotes and sources]

Reliability

The Netgear CM500 modem has received mixed reviews regarding its reliability, with some users reporting quality control issues and a short warranty, while others have found it to be stable and consistent.

The Netgear CM500 modem has received mixed reviews regarding its reliability. While some users have reported quality control issues and a short one-year warranty, others have found the modem to be reliable and perform well. The modem offers a stable and consistent internet connection with low latency, thanks to its use of the DOCSIS 3.0 standard and support for IPv6.

However, factors such as internet service provider and network congestion can also affect the stability of the connection. There have been some reports of the device failing prematurely or needing to be replaced, but these seem to be relatively rare. Overall, the Netgear CM500 modem may be a good choice for those looking for a reliable and stable internet connection, but users should be aware of the potential quality control issues and consider purchasing an extended warranty.

What is the average lifespan of the Netgear CM500?

There is no specific information available about the average lifespan of the Netgear CM500. However, like any electronic device, it can last for several years with proper care and maintenance. The warranty period for this modem is one year, which may give you an idea of its expected lifespan.

What is the frequency of reported issues or malfunctions with the Netgear CM500?

I'm sorry, I don't have access to the frequency of reported issues or malfunctions with the Netgear CM500. However, according to PC Guide, there have been some quality-control issues reported with the product. It's worth noting that some of these issues might be isolated incidents and might not be representative of the product's overall performance.

What are the common reliability concerns or complaints for Netgear CM500?

According to the reviews in our database, some common reliability concerns or complaints for Netgear CM500 include quality control issues and a short one-year warranty. Additionally, some users have reported that the indicator lights on the modem are dim and difficult to see. However, these issues do not appear to be universal and many users have reported that the modem is reliable and performs well.
Based on 5 quotes from 2 sources [show quotes and sources]

What is the Netgear CM500's track record for maintaining a stable and consistent connection?

According to a review from BestConsultings, the Netgear CM500 offers a stable and reliable internet connection with low latency. It uses the DOCSIS 3.0 standard, which provides improvements in speed, stability, and efficiency in device management. Additionally, it supports the newer IPv6 standard, which can also contribute to a more stable and consistent connection. However, it's important to note that factors such as internet service provider and network congestion can also affect the stability of the connection.
Based on 5 quotes from 2 sources [show quotes and sources]

Have there been any reported instances of the Netgear CM500 failing completely or needing to be replaced prematurely?

According to our sources, there have been some reports of quality control issues with the Netgear CM500, which may result in the device failing prematurely or needing to be replaced. However, these reports seem to be relatively rare, and the overall customer satisfaction with the CM500 is quite high. If you are concerned about the durability of this modem, you may want to consider purchasing an extended warranty or exploring other options in the same price range.

Ease of setup

The Netgear CM500 modem is praised for its easy and fast setup process, with a web-based installation and uncomplicated user interface.

The Netgear CM500 modem is praised by experts for its easy and fast setup process. The installation is web-based and uncomplicated, requiring users to connect the Ethernet cable to a laptop or desktop and enter their details on the web page that pops up. The LED lights stabilize and turn solid within a few minutes, indicating that the internet connection is ready to use.

The user interface is simple and allows users to monitor and manage the modem through a web browser. There are no common issues or challenges reported during the setup process, making it straightforward and user-friendly. Overall, the Netgear CM500 modem is an excellent choice for those looking for a hassle-free setup process and easy-to-use interface.

What is the installation process like for the Netgear CM500?

According to approvedmodems.org, the installation process for the Netgear CM500 is web-based, uncomplicated and fast. All you need to do is connect the Ethernet cable to a laptop or desktop and the web page will pop up. Then, you just need to enter the details and wait a few minutes for the LED lights to stabilize and turn solid. After that, your internet connection is ready to use.
Based on 3 quotes from 2 sources [show quotes and sources]

What is the user interface like for the Netgear CM500?

According to the experts at storagereview.com, the Netgear genie user interface is fairly limited but it allows you to easily monitor and manage the modem through a simple web browser. It has basic and advanced settings where you can set the frequency and check your bonded upstream and downstream channels, according to BestConsultings.
Based on 2 quotes from 2 sources [show quotes and sources]

What is the setup process for the Netgear CM500 modem?

According to storagereview.com and approvedmodems.org, the setup process for the Netgear CM500 is incredibly easy and fast. Simply connect the Ethernet cable to a laptop or desktop computer, navigate to the web-based setup page that pops up, enter your details, and wait a few minutes for the LED lights to stabilize and turn solid. The entire process takes no more than roughly 10 minutes.
Based on 5 quotes from 4 sources [show quotes and sources]

What are some common issues or challenges that users may face during the setup process for Netgear CM500 modem?

According to approvedmodems.org, the Netgear CM500 setup is web-based, uncomplicated, and fast. The Ethernet cable needs to be connected to a laptop or desktop, and the web page will pop up. Users need to enter the details and wait a few minutes for the LED lights to stabilize and turn solid. There are no common issues or challenges reported during the setup process for Netgear CM500 modem. The setup process is straightforward and user-friendly.
Based on 1 quotes from 1 sources [show quotes and sources]

Customer support

The Netgear CM500 has received mixed feedback regarding customer support, with some users reporting positive experiences and others reporting negative experiences, and may be a good choice for users who are comfortable troubleshooting technical issues on their own.

Based on expert reviews, the Netgear CM500 has received mixed feedback regarding customer support. Some users have reported positive experiences with Netgear's technical support team, citing helpful and knowledgeable representatives who were able to quickly resolve their issues. However, others have reported negative experiences, citing long wait times and unhelpful representatives.

In terms of resources available for users, Netgear provides a user manual and troubleshooting guide on their website, which can be accessed through the product page. These resources are comprehensive and provide step-by-step instructions for setting up and troubleshooting the device.

Overall, the Netgear CM500 may be a good choice for users who are comfortable troubleshooting technical issues on their own, as the quality of customer support may vary. However, for users who require more hands-on assistance, it may be worth considering other options with more reliable customer support.

What is the average response time for customer support inquiries for Netgear CM500?

I'm sorry, I do not have information on the average response time for customer support inquiries for Netgear CM500. However, you may be able to find more information on this by contacting Netgear customer support directly.

What resources are available for users to access user manuals and troubleshooting guides for the Netgear CM500?

Netgear provides a user manual and troubleshooting guide for the Netgear CM500 on their official website. You can find these resources by visiting the Netgear CM500 product page on their website and clicking on the "Support" tab. From there, you can access the user manual and troubleshooting guide. Additionally, you can contact Netgear's technical support team for further assistance.
Based on 2 quotes from 2 sources [show quotes and sources]

Expert Reviews

There are people on the Internet whose job is to review products. Below are their opinions.

ReviewFinder database has 27 expert reviews of Netgear CM500. Out of the 27 reviews, 19 are video reviews. We value video reviews of products a bit more and rank them a bit higher.

Expert reviews [8]

80
Total expert reviews: 8
  • with a score: 4
  • without a score: 4
Highest score by Approved Modems
90
Average score based on 8 reviews
80
Lowest score by approvedmodems.org
62

Score distribution:

80-100
60-80
40-60
20-40
0-20

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Modems above are offered because they are in the same price range as Netgear CM500. To browse more budget and premium modems go to our modem ranking .

Position in ranking

We maintain a monthly ranking that sums up expert recommendations for all modems.

Rank Change Price Modem
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Tom's Guide
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1
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Netgear Nighthawk CM2000
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3
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2
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1
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2
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Arris Surfboard S33
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2
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1
4
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3
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Arris SURFboard SB8200
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The Netgear Nighthawk CM2000 is a high-speed cable modem that is compatible with all major cable internet providers, featuring DOCSIS 3.1 technology, 32x8 channel bonding, a powerful 1.5GHz dual-core Broadcom BCM3390 processor, and a 2.5 Gbps ethernet port, making it ideal for online gaming, streaming, and other high-bandwidth activities. The Arris Surfboard S33 is a high-speed cable modem with combined download speeds up to 3.5 Gbps, 32 downstream x 8 upstream DOCSIS 3.0 bonded channels, and two Ethernet ports, making it ideal for users who require fast and reliable internet connectivity for gaming, streaming, and other data-intensive activities. The Arris SURFboard SB8200 is a high-performance cable modem that delivers fast and stable internet speeds of up to 2 Gbps, making it ideal for activities such as online gaming, streaming 4K video, or downloading large files, but requires a separate wireless router for Wi-Fi capability. The Netgear CM1000 modem is a high-performance device that supports fast and reliable internet connectivity for multiple users and is compatible with major cable internet providers.
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ReviewFinder: reviews, prices and alternatives summarized by a powerful AI engine.